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I just registered but haven't received my login credentials.

Login credentials are always sent to the email address you used to register. Haven't received anything? First check your inbox and then the junk/spam folder. If you still can't find anything, please contact our support team. We're happy to help!

What does a trial membership mean?

Once you register, you are entitled to a 3-day trial membership on our portal. During this period, you can try out the service and decide if you want to continue using it. You don't need to do anything to maintain the subscription – just enjoy it, and we will automatically update it at the end of the trial period (unless you cancel before the trial period expires).

Why is there a charge on my card?

After signing up for the trial membership, you have unlimited access to the content for one day. If you don't cancel the subscription before the trial period expires, your account will automatically be converted to a paid subscription. The price is €59.99 per month (or the equivalent in your local currency, as indicated on the payment page).

How much does the membership cost?

The monthly subscription for our portal costs €59.99 per month (or the equivalent in your local currency, as indicated on the payment page). It's a subscription, so your credit card will be automatically charged each month to ensure continuous access to the portal's content.

When is the subscription fee due?

After the trial period expires, your card will be charged a monthly subscription fee of €59.99 (or the equivalent in your local currency, as indicated on the payment page) unless you cancel before the trial period ends. The date of the first payment serves as your billing date. If the next billing date falls on a date that doesn't exist in a particular month, the payment will be processed on the last day of that month.

Will I receive a confirmation email for my payment?

Yes, you will receive a confirmation with the transaction details at the email address you used to register.

Can I cancel my subscription/delete my account?

You can cancel the subscription and membership (free and paid) by visiting the 'My Account' section on the member page and following the corresponding link for account removal.

You can also cancel the subscription and membership by sending a cancellation form or contacting our support at [email protected]. Please note that no refunds or credits are provided for membership periods less than a month or for unused services.

Will I receive a confirmation email when my membership is cancelled?

Yes, you will receive a confirmation at the email address you used to register.

I haven't received confirmation. How do I know my subscription was cancelled?

The confirmation was sent to the email address you used to register. Check your inbox. If you can't find the email, also check your junk/spam folder.

If you still can't find it, please contact our support at [email protected] for clarification.

Can I request a refund?

Please contact our support at [email protected] with your refund request. Refunds are processed on a case-by-case basis. We consider factors such as other complaints received or feedback from other customers. If a refund is issued for the current billing period, we will only refund the last payment. A refund for a non-current service will also result in immediate termination of access to the service.

I forgot my password. What should I do?

The original password was sent to you by email at the address you used to register. If you haven't changed it since then, you can still find it in your inbox and use it to log in. You can also use the 'Forgot Password' button to reset the password. Click on 'Sign In' and then 'Forgot Password?', and enter the email address you used to register. Check your inbox. If you can't find the email, also check your junk/spam folder. If you've forgotten both the password and username, contact our support at [email protected] for assistance (24 hours/7 days).

What device do I need to access the portal?

We have developed a portal that can be used on all device types, whether it's a mobile phone, tablet, or laptop. As a member, you can access the portal and get the most out of your devices.

Contact Information

If you have questions about these terms and conditions, please contact us:

Email: [email protected]